Privacy Policy

Last Updated: 17 October 2026

At Villaria Home, we respect the privacy of our users and the way their personal information is used. The purpose of this Privacy Policy is to clearly explain the types of information we may collect when you use our website, purchase products, create an account, request consultation services, or communicate with Villaria Home, as well as how such information is used, retained, and protected.

Villaria Home seeks to collect personal information only to the extent necessary and for specific purposes. We implement appropriate technical and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

1. Data Controller

The entity responsible for determining the purposes and means of processing users’ personal information is:

Legal Name:
Address:
Telephone:
Privacy Contact Email:

Where applicable data protection laws require the appointment of a local representative or Data Protection Officer, the relevant contact details will also be made available on this page.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Villaria Home website, user accounts, online purchases, contact and consultation forms, newsletters, communications by email or messaging services, and other online services provided by Villaria Home.

Third-party websites, payment gateways, social media platforms, and external service providers may maintain their own privacy policies. The processing of information by such third parties is governed by their respective terms and privacy practices.

3. What Information May We Collect?

Depending on how you interact with Villaria Home, we may collect information including your first and last name, telephone number, email address, country, shipping address, company or professional information, account information, order and purchase history, consultation requests, and communications with us.

If you provide Villaria Home with photographs or information relating to your space for design consultation or product selection purposes, such information will be processed only to the extent necessary to provide the relevant service.

When you use our website, certain technical information may also be collected, including your IP address, device type, operating system, browser type, language settings, pages viewed, time of visit, referral source, interactions with website pages, and identifiers associated with cookies or similar technologies.

Villaria Home does not ask users to submit unnecessary sensitive personal information through the website or public forms.

4. How Do We Receive Your Information?

Most personal information is provided directly by you when you create an account, place an order, subscribe to a newsletter, submit a form, request consultation services, or contact Villaria Home.

Certain technical information may be collected automatically through your browser, cookies, security tools, and web analytics services.

Where you interact with Villaria Home through third-party services such as social media platforms, we may receive information in accordance with the privacy settings and permissions you have established with those services.

5. Why Do We Use Your Information?

We may use personal information to create and manage user accounts, register and process orders, issue invoices, coordinate payments and deliveries, provide customer service, respond to enquiries, provide consultations, process return or warranty requests, prevent misuse and fraud, and maintain website security.

We may also use information relating to website usage, orders, and user interests to improve the user experience, develop our products and services, analyse store performance, and provide more relevant recommendations.

For users subject to the GDPR or UK GDPR, personal information may be processed, as applicable, on one or more lawful bases, including performance of a contract, compliance with a legal obligation, legitimate business interests, or the user’s consent. Under the GDPR, personal data may only be processed where a valid lawful basis applies. (European Commission)

6. User Accounts and Online Purchases

When you place an order, we may collect information necessary to complete the transaction, including contact details, shipping information, and order details.

If you create a user account, your login credentials will be stored using appropriate security measures. Users are responsible for maintaining the confidentiality of their account passwords and are encouraged to use strong and unique passwords.

Villaria Home may retain records of orders and related interactions for after-sales service, dispute resolution, accounting purposes, and compliance with applicable legal obligations.

7. Payment Information

Where payments are processed through a banking gateway or third-party payment provider, sensitive payment information is processed directly by the relevant payment service provider.

Villaria Home does not ordinarily receive or store full payment card numbers, CVV/CVC codes, payment passwords, or other confidential banking authentication information.

For payment methods such as bank transfers, we may receive an image or details of the payment receipt for transaction verification, order processing, and accounting purposes. Such information may be retained for the period reasonably necessary for those purposes.

8. Newsletters and Marketing Communications

If you subscribe to our newsletter, product updates, Villaria Home content, or marketing communications, we may contact you by email, SMS, or another communication channel you have selected.

Where consent is legally required, marketing communications will only be activated after you have provided your consent. Consent must be specific, informed, and capable of being withdrawn, and users must be able to unsubscribe easily. (European Commission)

You may stop receiving marketing communications at any time by using the unsubscribe link provided in our messages or by contacting Villaria Home.

Opting out of marketing communications will not prevent us from sending essential messages relating to your orders, payments, deliveries, customer service requests, or account security.

9. Cookies and Similar Technologies

Villaria Home may use cookies and similar technologies to ensure the proper operation of the website, remember user preferences, enhance security, analyse website performance, improve the user experience, and, where applicable, measure the effectiveness of marketing campaigns.

Cookies that are strictly necessary for the operation of the website may be used without separate consent where permitted by law. In jurisdictions such as the European Union and the United Kingdom, non-essential cookies—including certain analytics, personalization, or advertising cookies—will, where required, be activated only after the user has made an appropriate choice and provided consent.

Guidance issued by the Information Commissioner’s Office (ICO) also provides that consent is generally required for non-essential cookies.

Users should be able to manage non-essential cookie preferences through the Cookie Settings section and withdraw previously given consent.

10. Analytics and Personalization

Information relating to pages viewed, products of interest, or previous orders may be used to analyse overall user behaviour and provide a more relevant experience.

Where the laws applicable in a user’s place of residence require consent for such processing, the relevant processing will only take place after valid consent has been obtained.

11. Sharing Information with Service Providers

To provide our services, Villaria Home may share necessary information with service providers such as shipping and logistics companies, payment providers, hosting and technical infrastructure providers, email or SMS platforms, customer service tools, web analytics providers, and professional advisers.

Information will only be shared to the extent reasonably necessary for the relevant service. Where appropriate, contractual safeguards and data protection obligations will be imposed on such service providers.

Villaria Home may also disclose information where required by a valid legal obligation, court order, or lawful request from a competent authority.

12. Sale or Commercial Sharing of Personal Information

Villaria Home does not sell users’ personal information to third parties as a standalone commercial product in exchange for payment.

However, certain third-party advertising or tracking technologies may, in some jurisdictions, fall within the legal definition of the “sale” or “sharing” of personal information. If Villaria Home uses such technologies and applicable law grants users the right to opt out, appropriate controls will be made available to manage or opt out of such processing.

13. International Data Transfers

Given the international nature of Villaria Home’s services, users’ personal information may be processed or stored in countries outside their country of residence.

Where the GDPR or other international data-transfer rules apply, Villaria Home will use appropriate legal safeguards for such transfers. These may include transfers to countries subject to an adequacy decision, the use of Standard Contractual Clauses (SCCs), or other legally recognized transfer mechanisms. (European Commission)

14. Data Retention

Personal information will only be retained for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, the nature of the relationship with the user, whether an account or active order exists, accounting and tax obligations, legal requirements, potential legal disputes, and security needs.

Once information is no longer required, it will be deleted, anonymized, or otherwise retained in a form that no longer permits direct identification, unless continued retention is required by law.

The principles of storage limitation and data minimization are among the core principles of the GDPR. (European Commission)

15. Information Security

Villaria Home implements appropriate technical and organizational safeguards to protect personal information. These may include access controls, account protection measures, encrypted communications, backups, restrictions on employee access, and security assessments of the services we use.

However, no system or method of transmitting information over the internet can guarantee absolute security.

16. Rights of Users in the European Union and United Kingdom

Users whose personal information is subject to the GDPR or UK GDPR may, depending on the applicable circumstances, have the right to:

access their personal information;

request correction of inaccurate information;

request deletion of personal information;

request restriction of processing;

receive personal information in a portable format;

object to certain types of processing; and

withdraw previously provided consent.
(European Commission)

Requests relating to these rights may be submitted using the privacy contact details provided by Villaria Home. To protect against unauthorized disclosure or access, we may need to verify your identity before responding to a request.

Under the GDPR, valid requests should generally be addressed without undue delay and ordinarily within one month, although the law permits an extension in certain circumstances. (European Commission)

Users covered by the GDPR may also have the right to lodge a complaint with the relevant data protection authority in the country where they live or work. Users in the United Kingdom may, where applicable, contact the Information Commissioner’s Office (ICO).

17. European Union or United Kingdom Representative

If Villaria Home is established outside the European Union or United Kingdom and applicable law requires us to appoint a representative because we offer goods or services to individuals in those jurisdictions, the relevant representative details will be provided in this section.

The GDPR may apply to organizations established outside the European Union where they offer goods or services to individuals located within the European Union. (European Commission)

EU Representative: [Name / Address / Email]
UK Representative: [Name / Address / Email]

18. Information Relating to Minors

Villaria Home’s services are not designed for independent use or purchase by children, and we do not knowingly collect children’s personal information for marketing purposes.

If we become aware that personal information relating to a minor has been collected without the authorization required by applicable law, we will take appropriate steps to delete or restrict such information.

19. Social Media and Messaging Platforms

If you communicate with Villaria Home through Instagram, WhatsApp, Telegram, or other social media or messaging platforms, the information you provide may be processed to respond to your enquiry, provide consultation services, or follow up on an order.

These platforms may also process users’ personal information under their own independent privacy policies. Villaria Home does not have full control over the way such third-party platforms process personal information.

20. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to Villaria Home’s services, the technologies we use, or applicable legal requirements.

Any revised version will be published on this page, and the date of the latest update will be displayed at the beginning of the Privacy Policy. Where changes materially affect how users’ personal information is handled, appropriate notice will be provided where required.

21. Privacy Contact

If you have questions about this Privacy Policy, would like further information about how your personal data is processed, or wish to submit a request regarding your privacy rights, you may contact Villaria Home through WhatsApp or the telephone number provided on our website.